Why you can always count on net-linx
Our service standards
25 years of experience
nx looks back at a record of successful project implementations worldwide and possesses industry experts able to advice you on optimal system solutions for your directory business.
Customized Solutions
Due to very flexible and modular nx platform our excellent service teams are able to develop effective solutions in different client environments and under various conditions.
Optimized hosting environment
nx provides a variety of hosting options to meet your needs – no matter if you host software at your own or we host for you.
Comprehensive Support
As our customer you benefit from an overall support including access to the nx Issue Management System or on-demand help.
Our proven Services
Data Conversion
The nx Data Conversion Team appraises your data integration needs and options and takes care of the full job of converting data from different sources into one integrated database.
Your benefits
Pagination Outsourcing
nx Pagination Hosting Solutions offers a wide variety of pagination services for your directory product, from raw data import and formatting through to press-ready production files.
With nx Pagination Hosting Solutions, you simply supply the data and graphics, and we supply the finished product.
Your benefits
(no additional training or staff required)
(no additional software or platform upgrades required)
Implementation
The nx Implementation team of experienced project managers and Business analysts supports your project team in order to achieve the goal of the Project in time and within cost limits and makes sure you consider all technical,
organizational and staffing aspects of a smooth system implementation.
Your benefits
IT-Services
The nx Installation Services Team offers services commencing with the infrastructure planning and continuing up to the point of going live. This covers hardware and software planning, software installation, upgrading/tuning of Oracle databases and the maintenance of client-server systems.
Your benefits
Our IT-Services in detail
Infrastructure Planning
A planning process is designed to find the right hardware and software concept which will allow a smooth move of your current to the future IT infrastructure by taking portfolio of legacy software and new nx software into consideration.
Analysis of high-availabilty concepts
If you deploy high-availability systems, we can as part of the infrastructural planning verify your concepts and suggest adoptions.
Installation & Configuration of Software
Knowing our products and how they work together with third-party software, especially with Oracle databases, we aim to maximize the performance of the entire system in alignment with your approved hardware- and software concept.
Database Installation & Tuning
In case your company is not using Oracle you may mandate us to perform the installation and configuration of Oracle databases on suitable hardware and Oracle corp. certified platforms. We will support you in finding the adequate license model that fits your requirements best.
Remote Database & Application Server Maintenance
You may opt for a maintenance agreement covering remotely accessible database servers as well as for application servers.
On-site or Remote Upgrade of Software & Database
Product release cycles of third party products trigger also adequate net-linx product re-certifications. Therefore we offer also the upgrade service of any third party product in alignment of the release notes and certifications being published of all involved software, including upgrades to newer releases.
Technical Training Service
Our experienced Trainers enable your staff to maintain application and database servers (e.g. Oracle) and client workstations respectively virtualization servers (e.g. Citrix, Terminal Server).
